Transport - Railways: Performance Standards (2) (Written)

Joan Ryan MP: To ask the Secretary of State for Transport, what assessment he has made of the performance of the (a) Abellio Greater Anglia and (b) Govia Thameslink Railway franchises as recorded in the (i) Which? 2015 rail passenger satisfaction survey and (ii) National Rail Passenger Survey 2015 Spring Update.

Claire Perry MP: Department officials do meet with Transport Focus and the individual train operators to discuss the results of the bi-annual National Rail Passenger Survey (NRPS). The Spring 2015 NRPS results were published on 25 June 2015, and the results are currently being analysed. Once such analysis has been completed, the results will be considered at those meetings.

The Secretary of State does not commission, nor does he have any input into, market research conducted by the consumer periodical Which? However, the results of the surveys carried out by organisations such as Which? is noted. The Department has not made a formal assessment or adopted a formal position on these surveys.

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