Joan Ryan MP: To ask the Secretary of State for Transport, what recent assessment he has made of the effectiveness of the implementation of the Code of Practice on retail information for rail tickets and services, published in March 2015.
Claire Perry: Operators must put their customers at the heart of their business and provide the highest standards of service at every retail channel. We welcome the publication of the Code of Practice on Retail Information, the development of which was overseen by the Office of Rail and Road (ORR). The Code gives retailers a clearer understanding of the information they need to provide to passengers to help them choose, buy and use the most appropriate ticket for their journey. The ORR wrote to all train operators in May asking them to assess their compliance with the Code, and is currently reviewing the responses. ORR intends to use this information to target where it thinks further work might be required and will publish an update report in the summer. We will continue to engage with the work the ORR is undertaking and the progress made by train operators to enhance the retail experience for passengers.